Oren’s Privacy Policy
We take the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.
1. DEFINITIONS
In this Privacy Notice, the following definitions are used:
A. Cookies
Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit websites. They contain information that helps websites remember things about your visit, such as your preferences, login details, or browsing activity.
B. Data
Data includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website, and/or mobile application.
C. Data Protection Law
Any applicable law for the time being in force relating to the processing of Data.
D. Partners
Selected third parties with whom we have contracts for the businesses.
E. Service Providers
includes entities to whom we will disclose your Data to process information for a specific purpose pursuant to written contract
F. User or you
the natural person who accesses our stores, website or mobile application.
2. WHAT DATA DO WE COLLECT ABOUT YOU
We collect data for various purposes as outlined in this Privacy Notice. The types of data we collect may include, but are not limited to, the following categories:
a. Contact Information: First and last name, email address, postal address, country of residence, employer, phone number, and other similar contact details.
b. Financial Information: Payment details, transaction information, transaction history, preferences, payment method, mode of payment, spending patterns, trends, and other related financial data.
c. Technical Information: Information about your website, device, and mobile app usage, including your Internet Protocol (IP) address and other data collected automatically via cookies, pixels, and similar technologies.
d. Transaction Information: Details about your transactions, including the transaction date, total amount, history, preferences, and related transaction data.
e. Product and Service Information: Your account details, membership numbers, registration and payment information, and any other program-specific information provided when requesting products, services, or participating in promotional programs.
f. Personal Information: Age, gender, date of birth, marital status, nationality, government-issued identification details, occupation, ethnicity, religion, travel history, and any other personal information provided through surveys, questionnaires, or direct interactions.
g. Feedback and Reviews: Any feedback, reviews ,or opinions you provide about our products, services, and programs.
h. Loyalty Program Information: Your loyalty membership details, account information, profile or password data, and any affiliations with frequent flyer or travel partner programs.
3. HOW WE COLLECT DATA
We collect data in the following ways:
a. Information You Provide:We gather and store any information you input on our website or mobile application, or share with us through other means, such as in our stores, outlets, hotels, or kiosks. Please refer to the section titled “Data Shared by You” for more details.
b. Automatic Information Collection: We use cookies, pixels, and similar technologies to automatically collect and store certain types of information when you interact with us. For more information, see the section below titled “Data Collected Automatically.”
c. Email Communications: To make our emails more relevant and engaging, we may receive a confirmation (if your device supports this feature) when you open an email or click a link within the email. If you no longer wish to receive marketing emails, you can unsubscribe by clicking the link in any marketing email we send.
d. Data from Other Websites: We collect certain types of information when you interact with third-party websites that use our technology or have a specific agreement with us. Since we process this data on behalf of the third-party website operators, the collection, processing, and use of this information are governed by the privacy policies of those website operators, not by our Privacy Notice.
e. Information from Other Sources: We may obtain data from other sources. For example, if you authorize a third-party website to interact directly with our website or mobile application to provide or receive data about you, we may receive that information used by the third-party website to identify your account.
You have choices regarding our collection and use of your data. For instance, you may wish to access, modify, or delete your data on our website or mobile application. When prompted to provide data, you can choose to decline.
4. DATA YOU SHARE
We may collect your data in various ways through your interactions with our stores, website, or mobile application. For example:
a. When you register with us to receive products and/or services;
b. When you make or attempt to make a transaction at our stores, on our website, or through our mobile application;
c. When you participate in surveys conducted by us or on our behalf;
d. When you choose to receive communications from us, including promotional offers;
e. From the information gathered during your visits to our stores, website, or mobile application.
5. AUTOMATICALLY COLLECTED DATA
a. Automatic Collection: We automatically gather certain information when you visit our website or use our mobile app. This helps us improve content and navigation. The automatically collected data includes your IP address.
b. Analytics and Performance Data: Our web servers or third-party analytics providers collect information such as your IP address, operating system, browsing history, device details, and language settings. This data is aggregated to assess metrics like the number of visits, time spent on the site, pages viewed, and similar information. We use this data to measure website usage, enhance content, ensure security, and improve the performance of our website or mobile app.
c. Cookies and Similar Technologies: We may automatically collect data using cookies, pixels, and similar technologies, based on your browser settings. For more information on cookies, please refer to the section below titled “Cookies.”
6. OUR USE OF DATA
We may use the data mentioned above from time to time to enhance your experience when using our website or mobile application, and to provide relevant information about us. Specifically, your data may be used for the following purposes:
a. Fulfilment of obligations: To fulfil our obligations under any contract entered into between you and us.
b. Providing products/services: To offer and deliver products and services, and to communicate with you about the products and services we provide.
c. Data sharing: To process, disclose, transmit, and share data/information with us and other third parties with whom we have business or contractual relationships.
d. Offers and recommendations: To offer personalized services, recommendations, and promotions (including for financial products or services) to improve your experience on our website and mobile application.
e. Business operation: To operate, evaluate, and enhance our business, website, and mobile application.
f. Customer insights: To generate aggregated data that provides insights into customer behavior, preferences, and trends.
g. Marketing campaigns: To provide you with privileges, benefits, and marketing/promotional campaigns based on your profile.
h. Loyalty programs: In connection with loyalty programs operated by us.
i. Communication: To respond to your inquiries, feedback, claims, or disputes, and to tailor and improve our services.
j. Enforcement of terms: To enforce the terms of use of our website and mobile application.
k. Fraud prevention: To protect against fraud, illegal activities, harm, financial loss, and other risks related to information security.
l. Other purposes: For any other purpose we notify you of at the time of collection, or as required or authorized by applicable law.
We treat these inferences as personal information (or sensitive personal information, if applicable) as required by law. Some of the purposes listed above may overlap, and multiple grounds may justify our use of your personal information.
Where required by law, we will use your personal information only with your consent, as necessary to provide products or services, to comply with legal obligations, or where there is a legitimate interest in doing so.
7. MINORS
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
8. SHARING OF DATA
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities for specific purposes:
a. Service Providers: We may share your data with trusted third-party vendors who assist us in operating our business, such as payment processors, shipping companies, and customer support services.
b. Business Partners: We may share your information with affiliated companies or partners for marketing purposes if you have opted in to receive such communications.
c. Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.
9. KEEPING DATA SECURE
a. We are committed to safeguarding your data by employing both technical and organizational measures. Your data is stored on secure servers with enhanced protection. These measures are designed to address and manage any potential data breaches effectively.
b. If you suspect any unauthorized access, misuse, or loss of your data, please contact us immediately via email so that we can take prompt action.
10. RETENTION OF DATA
We keep your data for as long as it’s needed to provide our products and services, or to allow you to access and use our website or mobile app. We may also retain it for other important reasons, such as meeting legal requirements, resolving disputes, or enforcing our agreements. The length of time we store your data depends on the type of data and how it’s used, so retention periods may vary.
11. YOUR RIGHT AND CHOICES
When we process your Data, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of [Your Company Name] as described in this Privacy Notice.
We may transfer Data we collect about you to [List Countries where data may be transferred, including India]. [Mention if these countries may not have the same Data Protection Laws as the country in which you initially provided the information]. When we transfer your Data, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection, or as described in our program-specific privacy notice. [If applicable, mention specific safeguards used for data transfer, e.g., Standard Contractual Clauses].
Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:
a. Opt-out: Opt out of some collection or uses of your Data, including the use of cookies, pixels, and similar technologies and the use of your Data for marketing purposes.
b. Access and Correction: Access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
c. Data Portability: Receive the Data you provided to us to transmit it to another company.
d. Withdraw Consent: Withdraw any consent provided or alter your preferences.
e. Complaint: Where applicable, lodge a complaint with your supervisory authority.
You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
12. WHERE WE STORE DATA
Data collected underthis Privacy Notice is hosted on servers located in India
13. PROCESSING YOUR DATA
We take stepsto ensure that the Data we collectunder this PrivacyNotice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
14. SEVERABILITY
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal, or unenforceable, that provision or part- provision will, to the extent required, be deemed severed, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
15. CHANGES IN THE PRIVACY NOTICE
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable law. We will post the updated version on our website and mobile application with a “Last Updated” date. The updated version will be effective upon posting. Your continued use of our website or mobile application, or purchase of our products and/or services, following the posting of the updated Privacy Notice constitutes your acceptance of the revised Privacy Notice. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.
16. HOW TO CONTACT US
You may contact us on care@orenlife.in for information on Service Providers, Partners and with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
