Oren’s Cancellation and return policy
1. General
- Arpree Tech Solutions Private Limited, a company incorporated under the laws of India, having its registered address at 3rd Floor, Orchid Centre, Golf Course Road, Sector-53, Gurgaon, Haryana-122002 (“we,” “us,” or “our”) owns, manages, and operates the website [Website Address] (the “Website”) through which we, among other things, facilitate the sale of electronics and other products to users (“User” or “Users” or “you” or “your”).
- We strive to provide our users with an exceptional customer experience, from order placement to returns (where applicable). We aim to make your shopping experience on our platform seamless and convenient.
- This Cancellation, Replacement, Return, and Refund Policy(the “Policy”), together with the Terms and Conditions, governs the procedures and policies for product cancellations, replacements, returns, and refunds.
2. Applicability of Policy
- By using the Website and/or requesting to purchase products on the Website, you agree to be bound by the terms of this Policy without modification. If you do not agree with the terms of this Policy, you should not use the Website or purchase products from it.
- We may update this Policy from time to time. Please review the Policy each time you use our website to ensure you understand the current terms and conditions.
3. Cancellation, Return and Refund Policy
Thank you for shopping at Arpree Tech Solutions Private Limited! We are committed to providing you with high-quality electronic products and a positive shopping experience. As we are a new business, we are currently operating with a limited return and refund policy.
1. Cancellation of Products
a. You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery.” Orders cannot be cancelled once the package is “Out for Delivery.” You can track your order under ‘My cart’ section of your account on Website.
b. if you change your mind about an order before it ships, you may cancel it through the “My cart” section of your account on the Website.
c. Upon receiving your cancellation request, we will make every effort to cancel your order as long as it has not yet been marked “Out for Delivery.” You will receive a confirmation email once the cancellation is processed. The refund for the cancelled order will be processed within 3-7 business days and credited back to the original payment method you used for the purchase.
d. If your order has already been “out for Delivery”, it cannot be cancelled. In such cases, please refer to our return policy below.
e. We reserve the right to cancel any order in case of unforeseen circumstances without any prior intimation to the customer and a full refund will be initiated for the order.
2. Damaged or defective Products
We understand that occasionally products may arrive damage dor with technical defects. If you receive a product that is damaged or defective upon delivery, please contact us within 7 days of receiving your order. You can reach us at our customer care section:
a. Please provide us with the following information: Your order number a description of the damage or defect Photos or videos of the damaged or defective product
b. Upon verification of the damage or defect, we will gladly replace the product with a new one. We do not offer refunds for damaged or defective products; we will only provide a replacement.
3. Returns
At this time, we do not accept returns for any other reasons besides damage or defects present at the time of delivery. This includes, but is not limited to:
c. Change of mind
d. Incorrect product ordered
e. Product no longer needed
We appreciate your understanding as we establish our business and refine our policies. We encourage you to carefully review the product descriptions and specifications before placing your order. If you have any questions about a product, please do not hesitate to contact us before making your purchase.
4. Refund
As we only offer replacements for damaged or defective productsand do not accept other returns at this time, we do not currently issue refunds. Refunds will only be considered if a replacement product is unavailable or if the damage/defect cannot be reasonably rectified.
4. Customer Support
Any Queries or concerns relating to the fees and payment may be directed by you to our customer support team who can be contacted at: –
Email:- care@orenlife.in
